SHIPPING & RETURNS
Your Guide To Shipping
You will receive your order within 2–4 working days. Orders are sent via Parcelforce or 1st Class Royal Mail and we ship to all countries worldwide. Please note that delivery times for international orders may vary.
An order confirmation email will be sent to you once your order has been placed online and a dispatch email once your parcel is on its way.
For information about how our products are packaged, view the ‘Product Info’ section on each product. We take great care to ensure our products arrive in perfect condition. All stationery products are wrapped in tissue paper and ribbon.
If you have any questions about your order please contact us at email@example.com or call us on +44(0)7716 600127.
UK Standard Delivery
*If you are local to London then we may be able to reduce the shipping fee or even hand deliver your painting so please do get in touch.
All Other Products
UK Standard Delivery
Free when you spend £50 or more
£2.95 when you spend up to £49.99
£2 when you spend £50 or more
£4.95 when you spend up to £49.99
UK via Courier
If you’d like to discuss framing options then please contact us.
Greeting cards, wrap, mugs and prints may be refunded or exchanged within 14 days.
1. Email us at firstname.lastname@example.org with details of your return or exchange request.
2. Package your return. All individual items (other than those which are faulty) must be in a saleable condition and returned in their original protective packaging.
3. Label your package. Please send your parcel to: Natasha Jade Returns Unit 204, Unit 1 Riverbank Business Park 455 Wick Lane London E3 2TB.
4. Post it! We advise that items are returned using tracked postage, requiring a signature.
5. Confirmation. We will email you once we have received your return. If there are any issues concerning your return, we will contact you. Refunds or exchanges will be processed within 3–5 working days.
All original paintings, watercolours, and commissions are non-refundable. If you would like to view artwork before purchasing, please contact us at email@example.com to arrange a viewing. Skype viewings can be arranged for overseas clients.