SHIPPING & RETURNS

Your Guide To Shipping


 

Dispatch

We aim to dispatch your order within 2 working days. Please get in touch with us at info@artbynatashajade.com if you experience any problems at all, we are happy to help!

 

Products (UK shipping)

Orders under £50: (UK: £2.95)
Orders over £50: (UK: Free)
Greeting cards: (UK: Free)

Orders are sent via Royal Mail or by courier.

Paintings

UK shipping via courier:  £50.00

International shipping: £200.00

If you are local to London then we may be able to reduce the shipping fee or even hand deliver your painting so please do get in touch!

Products (International shipping)

Orders under £50: (International: £4.95)
Orders over £50: (International: £2)
Greeting cards: (International: £2)

We ship to all countries in the World. Orders are sent via Fedex or Pack+Send.

Watercolours

UK shipping via Courier: £5.00

International shipping: £10.00

If you’d like to discuss framing options then please contact us. 

Returns

Products may be returned for a refund within 14 days, undamaged and in a re-saleable condition. Please contact us in advance to let us know if you would like a refund or exchange. It is your responsibility to pay for the return postage and we advise that items are returned using tracked postage, requiring a signature.

In the unlikely event that goods are damaged in transit, we can only offer a partial refund after identifying how the damage occurred. We aim to resolve any issues as soon as possible.

Please note – the above applies to products only. All original paintings, watercolours, and commissions are non-refundable. If you would like to view artwork before purchasing, please contact us at info@artbynatashajade.com to arrange a viewing. Skype viewings can be arranged for overseas clients.

 

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